Air Transat Reviews

Wow this is really really bad, I’ve had my flight cancelled three days on the trot and then told I had to travel to a different airport, got there after paying two nights hotel rooms and a massive taxi bill to be told the plane has crashed into another plane on the runway at Miami airport???? Seriously what is going on here

Wow this is really really bad, I’ve had my flight cancelled three days on the trot and then told I had to travel to a different airport, got there after paying two nights hotel rooms and a massive taxi bill to be told the plane has crashed into another plane on the runway at Miami airport???? Seriously what is going on here

Booked £11K worth of flights with Air Transat, who notified us that the flight were now going to be operated by Skylink! So, we went from 7 seats across to 9 seats, and 53 to 68 rows.
Air Transat refused to refund us (it's against their policy) even though it is a completely different experience.

Booked £11K worth of flights with Air Transat, who notified us that the flight were now going to be operated by Skylink! So, we went from 7 seats across to 9 seats, and 53 to 68 rows.
Air Transat refused to refund us (it's against their policy) even though it is a completely different experience.

Airtransat is a greedy, and dishonest fight company who in case of an emergency, due to their fault, provides you with no refund and a lot of excuses. This was one of the worst flight experiences I have had in a while, and not only did I not enjoy my flight due to poor food quality and poorly regulated weather control system, I missed my next flight, they did not provide me with the refund or another ticket. Politely ignored my complaints and did not help in any way.
Avoid this airline if so possible!

Airtransat is a greedy, and dishonest fight company who in case of an emergency, due to their fault, provides you with no refund and a lot of excuses. This was one of the worst flight experiences I have had in a while, and not only did I not enjoy my flight due to poor food quality and poorly regulated weather control system, I missed my next flight, they did not provide me with the refund or another ticket. Politely ignored my complaints and did not help in any way.
Avoid this airline if so possible!

Lamezia Terme - Toronto:
The crew was kind and helpful with every request. The food served was very good. I traveled very well with Air Transat.

Have you tried to call Air Transat customer service.? I gave up after 3x1hr attempts. It’s a sham!

Have you tried to call Air Transat customer service.? I gave up after 3x1hr attempts. It’s a sham!

I called airline and agent named Inoka answered the call, i tried to give her my booking nbr but she asked what is the issue when i informed she aked me to send an email, i was wondering why she cannot help me over the phone she said because she needs to investigate, i said why you don't do it now you can access my booking and check what you can do give me at least the feeling that my enquiry is important . Inoka said because she is not in front of the system. so i don't know where she was? in the bedroom maybe watching netflix and i bothered her during her working ours? or maybe she was out just had the phone with her as when i tried to call today because i didn't get any feedback about my enquiry i got the voice mail which companies doesn't use so i think she did something to transfer the call to her personal phone nbr or something like that.
Anyway one of the worst services i had to deal with..Inoka you are not very helpful. do not use them guys

I called airline and agent named Inoka answered the call, i tried to give her my booking nbr but she asked what is the issue when i informed she aked me to send an email, i was wondering why she cannot help me over the phone she said because she needs to investigate, i said why you don't do it now you can access my booking and check what you can do give me at least the feeling that my enquiry is important . Inoka said because she is not in front of the system. so i don't know where she was? in the bedroom maybe watching netflix and i bothered her during her working ours? or maybe she was out just had the phone with her as when i tried to call today because i didn't get any feedback about my enquiry i got the voice mail which companies doesn't use so i think she did something to transfer the call to her personal phone nbr or something like that.
Anyway one of the worst services i had to deal with..Inoka you are not very helpful. do not use them guys

Air Transat moved my flight to an earlier time several weeks after booking, which messed up all of my reservations at the other end.
Several weeks later, Air Transat cancelled my club class reservation and offered to replace it for an economy seat. The refund that was offered did not reflect the cost difference between an economy seat and club class seat at the time of booking, which is daylight robbery.
I haven't been away in a while and travelling to America is a once in a lifetime experience, so I thought I'd treat myself, but Air Transat have done their best to ruin the start of my trip.
Make sure you book with a different airline as these people will mess you about. I wish I'd listened to the other reviews.

Air Transat moved my flight to an earlier time several weeks after booking, which messed up all of my reservations at the other end.
Several weeks later, Air Transat cancelled my club class reservation and offered to replace it for an economy seat. The refund that was offered did not reflect the cost difference between an economy seat and club class seat at the time of booking, which is daylight robbery.
I haven't been away in a while and travelling to America is a once in a lifetime experience, so I thought I'd treat myself, but Air Transat have done their best to ruin the start of my trip.
Make sure you book with a different airline as these people will mess you about. I wish I'd listened to the other reviews.

Due to a 1 hour and 55 minute delay by Air Transat, I missed my connecting flight in Toronto Pearson. I would have had 3 hours and 30 minutes to make my connecting flight, if it not for the delay.

Air transit offered no assistance at the time and I had to ask for help from another airline just to find somewhere to stay.

I applied for compensation, not for a connecting flight, but for the overnight stay incurred due to the delay. Transit refused any form of compensation as the delay was under two hours.

I am extremely unimpressed with Air Transat and will avoid flying them you in future.

Due to a 1 hour and 55 minute delay by Air Transat, I missed my connecting flight in Toronto Pearson. I would have had 3 hours and 30 minutes to make my connecting flight, if it not for the delay.

Air transit offered no assistance at the time and I had to ask for help from another airline just to find somewhere to stay.

I applied for compensation, not for a connecting flight, but for the overnight stay incurred due to the delay. Transit refused any form of compensation as the delay was under two hours.

I am extremely unimpressed with Air Transat and will avoid flying them you in future.